Teevexa product · AI support
TeeDesk - AI customer support a business can run on its own servers
An open-source support platform that answers customers on a website, WhatsApp and Telegram from the business’s own documents, and hands over to a person when it isn’t sure.
- For
- Teevexa Ltd
- Type
- Teevexa product
- Services
- Automate, Build
- Stack
- React, TypeScript, FastAPI…
The problem
Small support teams answer the same questions all day, and most AI chat tools mean sending customer conversations to a third-party AI service and paying for every message.
The solution
- A chat widget that can be embedded on any website, plus WhatsApp Business and Telegram channels, all feeding one conversation system.
- Answers grounded in the business’s own knowledge base: upload PDF or Word documents and the assistant uses them to reply.
- Automatic handover to a human agent when the AI’s confidence is low or the customer is unhappy, with an agent queue to claim and resolve conversations.
- The AI model runs locally, so customer data stays on the business’s own servers and there are no per-message AI fees.
- Separate, isolated accounts for multiple businesses, each with its own branding, channels and settings.
- Analytics on conversation volume, sentiment and common questions, and a nightly job that improves intent recognition from agent feedback.
My role
Founder and lead software engineer: architecture, the AI pipeline, backend, dashboard and chat widget.
Technology
- React
- TypeScript
- FastAPI
- PostgreSQL (pgvector)
- Redis
- Ollama (local LLM)
- Docker
- WhatsApp Cloud API
Outcome
Released as open source under the MIT licence, built to be self-hosted. There is no hosted demo and no usage figures are claimed.
Facing a similar problem in your business?
Start with a conversation about the problem. We’ll work out the right solution together.